Twinning is the ability to use an external telephone (often a smartphone or home phone) to replicate, or “twin,” your internal office extension (often your desk phone), so that when your desk phone rings, so does the “twin” phone. Want mobile twining on your business telephone system? Most new NEC & Panasonic telephone system have this as standard.
While twinning refers to being able to “twin” your internal office extension to another phone—i.e. home phone, mobile phone, remote office phone, vacation home phone, etc.—the term “mobile twinning” is specific to the twinning of your office phone and your mobile phone. Did you know by 2020, it is predicted that over 40% of businesses will need to have a business telephone system that can twin?
In most cases, if a call to your office phone is not answered, twinning can be set up so that either the internal office phone system retains control of the call —forwarding it to another extension or sending it to office voice mail—or the call can be answered by the user’s mobile device and a voice mail can be left on that equipment. You should review your business telephone systems every 3-5 years.
How Mobile Twinning Can Benefit You
Many of us have work obligations that require us to be away from our desks, such as off-site meetings with customers, vendors, suppliers, and other business contacts. Are your telephone systems up to date? Did you know you could switch to cloud voice & get feature-rich solutions?
Mobile twinning results in higher levels of productivity and customer service while cutting down on the seemingly inevitable “telephone tag” we play when trying to get in contact with one another.
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This article was produced by a systems expert, the business telephone system is crucial to your communications. Your business should always review its systems every 3-5 years. Call recording is also if you would still like to consider a business telephone systems, then cloud phone systems are a very sensible investment.