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PBX Telephony

With the talk of the town being focused on VoIP, SIP & Cloud. PBX has been around for many years, in fact, PBX is the stable of telephony & telephone systems, although the ISDN switch of is looming for 2025, business telephone systems that run through PBX are still being sold.

PBX (Private Branch eXchange)

A phone switch located at the customer's premise. A PBX comes in many sizes, from 2 lines to thousands of phone lines. Common features can include an ACD for call distribution and IVR that can process incoming phone calls prior to routing to call stations. Some PBX's support outbound dialing protocols such as autodialing, progressive dialing and predictive dialing. A PBX usually has many more features than a standard phone system. Did you know that PBX business telephone systems, make up over 60% of telephony within business.

A Hosted PBX (sometimes called a Virtual PBX) offers similar functionality and features, but the switching is located a central location and only the phones are at the customer site. PBX telephone systems are the stable of telephony. If you need a phone system, we would suggest buying something that can also include SIP. 

What is a PBX?

A PBX, which stands for "private branch exchange," is simply a way for a telephone system to have internal switching. It's mainly made up of a variety of different telephone system branches that are linked together and allows connections to be made in between them, which causes the telephones themselves to be linked together. Whether you have a PBX or VoIP phone system

What are PBXs used for?

A company will generally have a ton of phones, often one for each worker. Rather than getting a separate phone line for each one of these, they utilize a PBX in order to link all of their internal phones together to be used to link to the external world in a much more efficient capacity. It allows a variety of people to use just one line, which allows the company to have one phone number to connect with to the outside world. Whether your business has a PBX or VoIP telephone system, it is important that you have phone system maintenance.

A PBX vs a Phone

A PBX is not the same as a traditional phone. The numbering format is not the same, as it uses an internal numbering system specific to that business. If you're inside a PBX, you'll only need to dial a three or four digit number to make another call within the network. These are what are referred to as 'extensions.' If a person were to call into the system from outside, they'd be able to reach the person they want to speak with directly by dialing an extension after the overarching business number. Need a business telephone system that has dect & desk phones? PBX telephone systems are the way to go.

The Main Roles of a PBX

To ensure that resources are kept in order to keep connections in the same place.
To create connections by acting as a switch between telephone users.
To record any data associated with a call, such as quantities, call volume, meteringArticle Submission, and statistics.
To correctly terminate a call once one of the users hang up the phone.

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This article was produced by a systems expert, the business telephone system is crucial to your communications. Your business should always review its systems every 3-5 years. Call recording is also if you would still like to consider a business telephone systems, then cloud phone systems are a very sensible investment.

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