Quality management system consultants are helping Queensland businesses improve the quality of their goods and services.
You may not have heard of International Standard ISO 9001, but you will certainly be aware of the terms quality assurance and quality control.
Nowadays, quality control is rather a case of closing the stable door after the horse has bolted. Rather than wasting money producing, and then having to replace shoddy goods, isn't it better to aim for quality right from the start?
And that's basically the definition of quality assurance in Queensland.
ISO 9001 is a globally recognised set of procedures and systems designed to help organisations produce quality goods and services.
Satisfy your customers
To achieve ISO 9001 certification, a business must show that it is consistently doing this, and that it is satisfying its customers.
A quality management system is made up of eight very clear principles and, once applied and understood, it's simply a case of ongoing monitoring and refining as needed.
The only way to successfully implement this system is through quality management system consultants, with expansive experience in delivering ISO training.
In Queensland, Standard Consulting in Brisbane is one such organisation, recognised for its 100% success rate, thorough training and skilled presenters.
The eights pillars of a successful quality assurance in Queensland include a strong customer focus; the involvement of all relevant people; a system and process approach to quality assurance; leadership; fact-based decision-making; strong relationships with suppliers that benefit all parties, and, of course, continual assessment and improvement.
It sounds like a lot to get your head round, right? But with the right quality assurance management system training, it can be set in place quite quickly.
A key component of this system is communication - with staff, managers, customers and suppliers. And with improved communication comes improved relationships and procedures.
Having implemented a quality assurance management system, you must communicate this to all concerned, and be willing to encourage and accept feedback. Feedback is constructive and, on a more formal level, forms the basis of internal audits.
So, having set up the system, and communicated that to all stakeholders, it's a matter of monitoring and continually improving the processes you use to deliver your quality products.
Broken down like that it's clear that, for the most part, standards are largely about common sense. But like anything, if we don't set it down in some form of document, it's easy to get distracted and forget about its importance.
Having a clear set of procedures in place ensures that everybody is on the same page, from management down, thus guaranteeing a far higher chance of success.
Of course, there will always be the naysayers, the people who say quality assurance in Queensland is just more paperwork, or red tape, or bureaucracy. But it really is nothing of the sort, and businesses can only gain by its implementation.
Think about it - everybody knows what they're doing; your product quality improves; your production process gets more efficient, thus saving time and money; you have fewer returns, thus saving money, and your customers and staff are happy.
Hello! I'd say that was a win-win situation all round, wouldn't you?