We all need helpdesk, the web and the email synchronization

Jun 18
18:47

2011

Hayden Luo

Hayden Luo

  • Share this article on Facebook
  • Share this article on Twitter
  • Share this article on Linkedin

http://www.phphelpdesk.org http://codecanyon.net/item/phpkode-helpdesk-x/246212

mediaimage
Today,We all need helpdesk, the web and the email synchronization Articles when I acted a customer to visit the provider's site to search the cooperation opportunity, I had found that almost all trade site had no submission system, in other words, the ticket submission system, the Help Desk function.Maybe some webmasters of these site didn't know what was the definition of Help Desk. From the exterior of this word, we could realize that this function could be used as the help service. We all know that each mall have a help service in the hall or some obvious place to give the customers the convenience feeling to get help. So a site, especially a B2C site, should have this help service function in the surface. So the Help Desk born at this situation.Help, this word is so brilliant. Nobody is a omnipotent or a encyclopedia. So everyone need to have other people's help. For the international trade, customers and suppliers don't have the chance to meet each others face-to-face, they can only use the telephone or Internet to get the first impression to each other. The site or the company white book could give the customer the concise impression. Once the customers got something don't know, they have to ask or search from Google. However, dialog ask at the first cannot always be accepted for mostly customers. They always wanted to ask the question from the emails or some small tickets. Here comes the Help Desk, the customer service system, to provide a platform to help the customers to submit the tickets.Avoiding the telephone fees and the embarrassing to communicate at first, people could submit the tickets without hesitate.Sometimes, this Help Desk could be so simple, and the function is also single. Always, the efficient of this software should come first. Because the business chance is losing so fast. So catch the chance must be the most significant theme in the company. But how to make the response so fast? The single function Help Desk cannot be satisfied by people. Recently, there was a new Help Desk concept come to the world, the email and web synchronization, which means as if the customer submitted a ticket from the web, the administrator could also receive a mention form the email. This was so great. You can never afraid to miss a important ticket and also you can reply the ticket directly from the email without enter the site. That is PHPKode Help Desk, a new help desk milestone in the world.PHPKode Help Desk can give you a new experience ticket submission at present, all the feeling just like to do every ticket like a robot, never has a mistake and never feel tired. All the tasks and the work are methodical without drawbacks. To obtain this, PHPKode Helpdesk X technology department took high intensity testing work on this software to make sure all the function could be come true and all the situation could be more stable. For helping other clients to get high HCI from the PHPKode Help Desk X, the team made great effort in without any complaint.

Article "tagged" as:

Categories: