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Dentist - The Importance of an Excellent Staff

When it comes to the experience a patient has at the dental office, the staff of the dentist almost has the primary responsibility of making the visit comfortable. If the staff is excellent, then the patient is more likely to return.

When a patient goes to the dentist, the first person they encounter is usually never the doctor. The first person encountered is the receptionist. After checking in with the front desk, there is still one or two people that patient will interact with prior to meeting with the actual dentist. This suggests that the staff plays an important role in making sure the patient, as a customer, is satisfied with their experience.

Again the first person encountered in the office is the receptionist. He or she must be cheery and helpful in order to set-up a good, overall experience for the patient. Answering questions promptly and in a friendly manner is also a must. Answering the telephone and multitasking clients and phone calls will also be an important role of this person.

Patients have little experience in matters involving insurance. The receptionist will often need to act as the liaison between the insurance company and the patient. Because of the complex nature of insurance claims, this person will need to have good skills in expediting this process, both for the sake of their office and their patient. Of course, along with the insurance paperwork is the general organizing of the patient information.

The next person, after the receptionist, is usually a hygienist or dental aide or nurse. In large offices the aide will usually be the person greeting the patient, after the receptionist determines they have successfully completed the paperwork and are ready for the appointment. The aide will quickly review their chart, determine the reasons for the visit and get them set-up in the proper exam room.

Next, in the case of a patient needing a cleaning, the hygienist will greet them. When a patient goes in for a cleaning and a check-up at their primary dental office, it is actually the hygienist that they spend the most time with. This person will actually check the health and nature of the teeth, as well as oversee any x-rays prior to the detailed cleaning. The x-rays and cleaning alone can take 30 to 45 minutes.

After the hygienist has established what needs to be done with the patient, whether itís just a cleaning or if there are some trouble spots that need to be tended to, the dentist can drop in at any time. The doctor or specialist may be third, fourth or even fifth person the patient has interacted with at this point.

Thatís why it is vital that a dentist has good staff surrounding him or her. If a grumpy receptionist or aide greets a patient, they may make up their mind about the office. An opinion can be formed by the interaction with the hygienist aloneFree Web Content, so it is in the best interest of the dental office to have excellent staff.

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