What Else? 3X
As managers we know we are expected to engage employees in problem solving. We can't solve all the problems for them, right? We know that in the long run it's not a good idea to dictate answers and or...
As managers we know we are expected to engage employees
· What ideas do you have?
· What options have you considered?
· What are your thoughts on that issue?
· "I don't know..."
· "I'm not really sure..."
· Are open to multiple ideas or options
· Expect the employee to fully engage in the conversation and own the outcome
· Leave the responsibility for the issue with the employee
· Are not going to dictate or take over the problem solving
· Trust the employee to find a suitable solution
In fact, when you're met with little enthusiasm from the employee, make it a practice to give the employee three opportunities to add their perspective. By asking "What Else?" three times, you give the employee time to think and you don't let them off the hook.
· What other ideas do you have?
· Tell me more...
· What has crossed your mind related to...?
The "What Else? 3X" rule is a reminder that if we are to fully engage others in our collective work, we need to make space for them to contribute. Don't rush them to your solution. Because when you always come up with the answers yourself, they'll wonder why you need them.
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ABOUT THE AUTHOR
Marnie E. Green is Principal Consultant of the Chandler, AZ-based Management Education Group, Inc. Green is a speaker, author, and consultant who helps organizations develop confident leaders. Contact Green at phone: 480-705-9394 email: email@example.com web site: http://www.managementeducationgroup.com.
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