EPOS Direct How to hire the right staff?
In order for your restaurant to be successful, you will require a reliable and effective team of staff. Your staff will determine the level of your customer service and without a high level of customer service, you will find it hard to gain loyal customers. Remember, your staff will be the first people to engage with your customers. This means that your customer’s first impression of your restaurant will be determined by your staff. It is vital that you should not rush the recruitment process and only hire employees who will be suitable for your restaurant. An effective team of employees will be key to the success of your restaurant.
Are your employees motivated? When you are interviewing an applicant, you should look beyond their qualifications and skills. Even though it is beneficial for your employees to have certain skills and qualifications to work in a restaurant, it doesn’t guarantee the applicant to be a good employee. You should look for applicants who display that they have always been eager to learn new skills because this shows that they will want to develop themselves as a professional. This will lead to them having a better attitude towards work which will increase their productivity. You should look for applicants who are motivated. This is because they will be passionate about their job which will lead to them working hard. This will increase the likeliness of your employees going beyond their job role to satisfy the needs of your customers. This proves that hiring motivated individuals will increase the quality of your customer’s experience in your restaurant.
Willing to take responsibilities
Do you designate responsibilities to your employees? As the owner of a small restaurant, you will have a limited budget which will restrict the number of employees you will be able to hire. It is recommended that you hire individuals who are eager to receive responsibilities and will thrive when they are given extra responsibilities. This is because if any employees are under performing or absent, your other employees will be able to fulfil their responsibilities. This will ensure that you are able to provide your customers with a high-quality service at all times. As a restaurateur, you will have the opportunity to reduce your costs by hiring employees who will be able to fill a range of different job roles. This will prevent you from having to hire a substantial number of employees.
Ability to work under pressure
Does your restaurant get busy? It is a well-known fact that restaurants can be one of the most stressful environments to work in. As a restaurateur, it is important to realise that your employees will be under a lot of pressure during the peak periods. It is crucial for you to hire individuals who can work under pressure well and have experience of working under pressure. This will ensure that your restaurant can still operate efficiently during the busiest times. It is recommended for you to hire employees who have previous experience of working in a restaurant. This will reduce the amount of training that you will need to give the employee and will ensure they know how to serve customers effectively. In order for you to provide your customers with a high-quality experience, your employees will require experience of working in a restaurant and will have to be able to remain calm under pressure.
Can your employees work in a team effectively? In order for your restaurant to be able to run smoothly, it is crucial for you to hire employees who are friendly and have experience of working in a team. This will ensure that all of your employees get on with each other and will enable your team to be able to communicate clearly with each other. If there was tension between your employees, your employees would struggle to communicate with each other. This could lead to information being misinterpreted which will lead to mistakes occurring. If there is a substantial number of mistakes occurring in your restaurant, it will lower the quality of your customer service which would lead to customers avoiding your restaurant.
As a restaurateur, it is crucial that you hire employees who will be flexible and will be available to work a wide range of hours. Your restaurant will be open for a substantial number of hours every week which is why it is vital that you have a team who will be able to cover all of the hours. It is pointless to hire an employee who can only work 4 hours a week because this will lead to your restaurant being understaffed for the remaining hours. As a restaurateur, it will be extremely helpful for you to have employees who will be willing to cover the shifts of employees who are absent. This will guarantee that your restaurant is always sufficiently staffed.
Do you ask your applicants for references? It is vital for you to ask your applicants for references as this will allow you to ensure that your applicants are telling the truth in their interviews. A reference will enable you to find out more about the applicant and will enable you to decide whether they are suitable for the job or not. References will be essential for you to make a decision of which applicants to hire.
Do you give your applicants a trial? Once you have chosen an applicant, you should give them a trial shift or put them on a probation period. This will give you the opportunity to ensure that the employee is suitable for your restaurant and fits in with the rest of your staff. The trial will enable you to predict whether your employee will be successful in your role and whether you hired the right applicant.
Who is the perfect employee for your restaurant?
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