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Saluting the Squawkers: Complaints Often Key to Improving Sales, Retention and LoyaltyIn customer service complaints are key to improving sales, retention and loyalty. A complainer is doing a favor by providing invaluable, often real-time feedback on what isn't working in your business or your relationship with them.
Source: Free Articles from ArticlesFactory.com
ABOUT THE AUTHORBook Craig's LISTENING presentation for your company, association or workgroup: http://www.ExpressionsOfExcellence.com/listen.html
Buy and license Craig's LISTENING -- THE FORGOTTEN COMMUNICATION SKILL class and workbook: http://www.ExpressionsOfExcellence.com/prod_workplace.html#Listening 
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