Jenny lauper

Revenue Assurance Telecommunications-the Foundation of Business

important function of revenue assurance telecommunications is to assess and minimize revenue losses

Revenue assurance telecommunications is a very important aspect of the telecom industry. In fact, revenue assurance forms the base for the revenue generation of any organization as it is important telecom cost management software that monitors, baselines, audits, synchronizes, investigates and complies as well.

Overall, the most important functions revenue assurance telecommunications performs include assessing and minimizing revenue losses. Currently, it has gained even more importance due to increasing number of telecom service providers and the complexity of networks. With these, there are increasing loopholes and problems that lead to revenue losses. Some of the reasons why leakages occur include:

• System error invoicing
• Poor system incorporation
• Incomplete or fake usage data
• Errors interconnect & partner payment
• Poor procedures and processes
• Applying new charges or prices and products
• Breakdown of rating
• Prepaid charging

Technical errors and fraudulence are some of the common problems that the telecom industry face, which is why revenue assurance has become a necessity. PBX Hacking, for example has become an independent business in itself.

The act of hacking into a PBX of a company or a resident and selling national and international calls to third-party users at a discounted price is known as PBX hacking. This gives rise to the problem of excessive telephone bill incurred by the end user, which blacklists the image of a telecom provider, hence leading to loss of potential customers and hence revenues.

Revenue assurance analyses the root cause of this problem and provides the following measures to curb PBX hacking:

1. Changing the default password of the phone and consecutively changing the passwords every 15 days. It is best to make the password as complicated as possible.

2. Limiting access to maintenance ports.

3. It should be ensured that DISA or the Direct Inwards System Access; it is, however, best to disable it when not in use

4. Ensuring that the hardware for the phone system is kept in a secured place and is not accessible to everyone.

5. Ensuring that extensions in an organization are not being used to call mobile numbers or other non-corporate numbers.

6. The bills should be reviewed from time to time and cross checked with the service provider for clarification if any discrepancy is found.

7. Unused mailboxes should be blocked or should be password-enabled.

8. Be familiar of the functions that your phone can perform; however, it is best to deactivate these features if not in use.

9. The security of all the PBX phone system applications should be assessed.

Investigating calls that are made outside business hours

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