Anand Rao is the founder of Ananya SEO Services (http://www.ananya-seo-services.com ), a Search engine Optimization Agency offering both website development, SEO and PPC management. He is an MBA from Indian Institute of management, Ahmedabad, and has 20 years of marketing experience in IT services companies. His area of expertise is internet marketing, software projects outsourcing.

Call center implement call recording, reporting and monitoring solutions to capture calls and score performances of their employees. Call Scoring helps managers to handle Call scoring and agent evalua...

The primary objective of quality monitoring is to improve the performance of the call center. Considering that call quality monitoring is very costly, it is very important for you to assess your call ...

Many a traveler has planned few days of holiday in India but has instead fallen in love with the country and decided to make it their home. Others have cut short their trip to India because they could...