I have many years experience in a wide variety of administrative posts. Roles have included provision of secretarial services, PA work, project management and administration, academic and business report writing and editing, and recruitment. I run Penguin Office Services and Penguin Transcription, and have written and developed both sites. I don't have time to run a personal site as well! In my spare time I enjoy walking, embroidery and encaustic art.

Outsourcing transcription can be a benefit for many reasons. Transcription is a specialised business; anyone can set themselves up as a transcriptionist, but transcription is much more than typing. Th...

This article provides ten tips for getting the best quality recording for audio transcription. These tips aim to ensure that you get the best quality results, which will lead to a good quality transcr...

There are many transcription services available but sometimes an affordable transcription service can seem hard to find. Transcription is a lot more involved than copy typing and therefore is not ch...

People often assume that transcription needs to be ‘verbatim’ and some definitions of transcription even include the word as part of the definition. However, a verbatim transcription actually includes...

What is the best format for making recordings for transcription- analog or digital? This article discusses the differences between the two types and the advantages and disadvantages of both in creatin...

There are a variety of recording systems available, suitable for dictation to conference recording. If you already have a digital recording mechanism, you can probably record a variety of different fi...

This article provides ten tips for getting the best quality recording for audio transcription of focus groups. Focus groups present their own special challenges for both the moderators and the transcr...

This article aims to provide advice to conference organisers in obtaining transcription that is accurate, timely and complete. Itsuggests ways in which the conference organiser can help the transcript...

In-house transcription of a conference can be a massive drain on resources, as it takes a long time, especially for those who are not transcription experts. But how do you find an outsourced service t...

If you’re planning to outsource a significant amount of transcription or other administrative work on an ongoing basis then it may well be most cost-effective to use a retainer contract, rather than p...

This article provides seven tips for getting the best quality recording for audio transcription of interviews. Interviews present their own special challenges for both the interviewer and the transcri...

There are many transcription services available but sometimes an affordable transcription service can seem hard to find. Transcription is a lot more involved than copy typing and is not cheap, but t...

There are many transcription services available but sometimes an affordable transcription service can seem hard to find. If you’ve conducted a series of interviews and realised how much work is involv...

Whether you are recording dictation, interviews, conferences, focus groups or meetings, it is important to know how to get the best quality recording, how to find a competent transcriptionist, and w...