Barry Millman, Ph.D., has a Bachelor of Science in Electrical Engineering (1966, Carnegie Institute of Technology) and an M.Sc. and Ph.D. in Psychology (Human Information Processing, University of Calgary). He has been a consultant for over 25 years, an instructor, course developer, and award-winning speaker. For the past seven years he has been researching and creating resources to help organizations create great User Documents.

OverviewProduct documentation gives the feeling that nobody has ever used the product. Most documentation: Ignores the product's failings (warts), and how to overcome them. Leaves out tips that ...

Your editor should be an integral part of your writing team. Do not think of him/her as a judge, but rather as a resource to help you in all phases of the writing project. This article will help you o...

Your product's unexplained features can turn into costly flaws. This article describes three real-world products with just such "features." It presents ways you can prevent these feature-to-flaw conve...

Your product needs User Documentation (manuals, instructions, etc), but your small company (20 to 100 employees) has no in-house staff to create that documentation. This article describes how to selec...