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PREMIUM AUTHOR'S PROFILE


Barry Millman, Ph.D.
Consultant/Educator

Premium Author Barry Millman, Ph.D.

Ottawa, Ontario Canada

Personal Web site:

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Brief biography:

Barry Millman, Ph.D., has a Bachelor of Science in Electrical Engineering (1966, Carnegie Institute of Technology) and an M.Sc. and Ph.D. in Psychology (Human Information Processing, University of Calgary). He has been a consultant for over 25 years, an instructor, course developer, and award-winning speaker. For the past seven years he has been researching and creating resources to help organizations create great User Documents.


ARTICLES BY BARRY MILLMAN, PH.D.


The User-Product Life Cycle (U-PLC) is a powerful tool for the User Document writer.  Use the U-PLC to generate the high-level topics for your User Document.
In your User Documentation, you direct your Reader to perform tasks with your product.  If you don't tell your Reader what to expect when performing those tasks, you will have a baffled Reader, result...
You're a non-writer who has just been assigned to write the User Documentation for your company's new product.  Your overwhelming emotion is fear, perhaps with some anger.With any new activity there w...
Many organizations produce in-house tools or modify commercially-available tools for their own use. These tools should get documented so they are of use to others in the organization. If this doc...
People are visual creatures. They look at your product, and see, for example, a button or display. They want to find out about that control or indicator. A Visual Index is a simple but powerful doc...
For small companies, creating User Documentation in-house, provides benefits to the company, to (idle) staff, and to the product. This article describes the benefits and some downsides of producing Us...
Lost or garbled information is a terrible waste. Especially if it's the information you gathered from an interview and must now write into your User Document. Here's how to prevent that waste.
Stop confusing your Reader with the words you use. Your Reader is trying his/her best to understand how your product works without having to figure out your writing. Here are some writing guidelines t...
Searches in User Documents (manuals, etc.) often fail because the Reader uses different words for a concept than the author uses. Since the Reader's words do not appear in the document, the document s...
A good User Document includes sections on how to set up, use, and care for the product. However, to create a great User Document , the technical writer should use the Persona, generated in the analysi...
To create an effective User Document, the writer must know who he/she is writing for. This article presents four dimensions (Skills, Attitude, Knowledge and Experience) for describing the User of your...
Most product documentation sounds like their product is the only thing in the User's life. Such thinking results in User confusion and dissatisfaction. This article presents three real-life examples o...
You, a non-writer, have just been assigned to write the documentation for a product your company produces or markets. You may be stressed out about the assignment. Fear not! This article will get you ...
Incomplete User Documents disappoint your Readers. Two attitudes of many Technical Writers result in incomplete User Documents. These two attitudes are: "Everyone Knows That", and "The User ...
Our humdrum, sterile headings and writing manner do little to encourage our Users to read parts of the product documentation that would be especially beneficial for them. This article presents two rea...








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