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Bob Selden
Managing Director

Premium Author Bob Selden



Personal Web site:

Memorable Quotes:

Learning is about seeing things from a different perspective. My role is to help people improve their vision.

Brief biography:

Bob Selden is the Managing Director of the National Learning Institute. He has been an HRD consultant for over 30 years. He is a part time member of faculty at the International Management Development Institute in Lausanne and the Australian Graduate School of Management in Sydney.


It's been said that your first time customer, even your first time visitor (say to your website) is always the highest cost to you. But it's the repeat customers and visitors that really provide the b...
Is there a difference between a leader and a manager? Can you be both? Do you need to be both?
Training takes time and money - two resources that are in short supply at the moment. Here's a suggestion that may help reduce costs and at the same time, improve the bottom line.
Bob Selden is the author of the newly published "What To Do When You Become The Boss" - a self help book for new managers. He also coaches at the International Institute for Management Development in ...
What gets you motivated at work - appreciation, money, responsibility, an interesting job, good colleagues? Does your level of motivation affect others? This article gives some motivational suggestion...
Do you ever have to present to large audiences? What's the message and image you want to convey? Recent research is in line with the US presidential candidates' performances. They give some good clues...
When was the last time you received great service? Why was it great? Perhaps this short article will resonate with you. Importantly, it provides some simple clues for developing effective customer ser...
How does the modern organisation cope with the challenge of working across space and time? Many now have matrix structures and internationally based project groups, teams and committees. For trainers ...
If the top of an organisation is full of people with business or technical skills but little grasp of how to manage people, problems can quickly ensue. Because running a business is not just about the...
Organisations throughout the developed world face two key challenges. How do they keep their best, most experienced and knowledgeable people? And how can they make better use of those who are consider...
Knowing who its customers are is the foundation for any successful organisation. And as the US Federal Aviation Administration has demonstrated, getting this wrong can be disastrous.
How do you "sell" yourself within the organisation? How do you build your image and profile both internally and externally? How do you become someone whom people automatically turn to when they have a...
We all have those moments or occasions when we feel "down". How do we get out of these troughs and get back on track again? Here's some quick advice on how to work in the three key areas - mind, body ...
Good email service becomes more important when the economy takes a dip. Many businesses lament the fact that people tighten their belts and buy less when the economy contracts. Yes, that's true. But t...
Young managers face a challenging time. They have the enthusiasm and motivation, but may be seen by others as lacking experience. How does a new manager overcome this perceived lack of experience?

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