Christine Casey-Cooper has spent many years in management and is a diligent student of organizational psychology. Her upcoming book, entitled, The Crass Captain's Guide to Organizational Dysfunction, is a humorous look at ineffective management behavior. http://www.CrassCaptain.com has more management guidance and some non-guidance from the Crass Captain himself.

An empowered workforce can accomplish remarkable things. Start with star performers with potential. Then empower your employees and supercharge your people for high performance.

Having good, clear, documented work processes is not beaurocratic. Following a process does not take longer. Conversely, a good, clear work process actually streamlines a lot of employee work and redu...

In order for a business to thrive, employees must believe in and trust their management. Management must believe in and trust employees. Distrust has many negatives to the business. Building trust is ...

Leadership can make or break an organization or a company.

Employees benefit from having a mentor show them the ropes. Mentors, in turn, can learn from their proteges. The benefits to the organization are many.

Difficult people and difficult co-workers will always be with us, but how we handle them is what makes the difference. We can't control others, but we can control ourselves. Here are some tips for han...

Management problem solving is more important than finding the guilty parties to blame. A manager may assign responsibility for a task without assigning blame. And you can hold someone accountable for ...

Problem solving is an important job of a manager.  However, a problem can't be solved if the problem isn't properly identified and understood.  Ineffective managers, including our favorite Crass Capta...

Failure to develop your employees' skills may seem like a good way to save money.  In reality, the cost of lack of employee development is very high.  Morale suffers and so does performance.  Sufferin...

Conflict at work does occur.  However, allowing it to continue in your organization will breed disaster.  Teamwork and employee morale suffer and the organization is much less effective.  The Crass Ca...

The best way to demoralize your best performers is to ignore the poor performance of the less-than-stellar performers.  The Crass Captain, the anti-leader, doesn't feel compelled to address poor perfo...

Clarity in goals and direction is a must for every business leader.  Without clarity of the organizational direction, employee activities won't support the overall direction.  The Crass Captain, the a...

If you work for an insecure manager, you have some issues to manage.  If you are an insecure manager, you need to be aware of the issues you are creating.  The insecure boss, who is just another versi...

An effective manager is one who listens.  No leader can know everything, nor can he have full insight about what is going on in the trenches - unless he listens to his people.  Failing to listen to em...

Yelling and intimidation are the most dysfunctional behaviors that a leader can exhibit.  Of all of the ineffective things a manager can do, these are the most damaging to morale and performance.  The...