Don R. Crawley is president and chief technologist at soundtraining.net, the Seattle, Washington firm specializing in business skills training for IT professionals and accelerated technical training on Cisco, Microsoft, and Linux products. He works with IT professionals to enhance their lives and careers.

In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for both demonstrating competence and maintaining competence as a technical support provider. He provides pr...

In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for providing outstanding end-user tech support by making sure your users say you're responsive to their nee...

In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for mastering not only technical skills, but also people skills in order to succeed as a tech support person...