Born on the island of St. Thomas in the US Virgin Islands, Etienne A. Gibbs, MSW, became an Internet Safety Advocate and Educator after his personal computer was infected by a hacker, virus, or spyware. Now his mission is to help educate others about the dangerous side of surfing the internet.

Employee initiative can make a marked improvement in performance and productivity, especially when knowledgeable employees demonstrate it in partnership with their supervisors. While most supervisors ...

There are countless books that describe success principles. Here are a few principles that I have summarized for you:

Listening to complaints, whether they're reasonable or not, is a part of every small business owner's job. Sometimes complaints can be overwhelming. However, when we take them in stride with an open m...

Customer Service is a blessing and a curse; a blessing to the customer and a curse to you, the employee. At least so it seems. Although as the Customer Service representative for your employer, you ar...

Customer Service is a blessing and a curse; a blessing to the customer and a curse to you, the employee. At least so it seems. As the Chief Customer Service Officer (CCSO) for your business,...

If you were a customer on the telephone calling your place of business with a question or complaint and were ready to make big purchase, which of the following phrases by your employee would make...

Small Business owners are rapidly becoming aware that to complete with the Big Names online they need to do more than just have a web and email presence. So, what are they to do? Not a problem an...

Just as we need and benefit immensely from a simple, yet ladies don't go anywhere without it, tool known as a mirror, we need reminders and reflectors to keep us on the straight and narrow, less ...

Regardless of the nature of our job or social standing, sooner or later we will be called upon to make a presentation of one sort or the other. To sharpen your skills, whet your audience's appetite, a...

Regardless of the nature of our job or social standing, sooner or later we will be called upon to make a presentation of one sort or the other. To sharpen your skills, whet your audience's appetite, a...

Regardless of the nature of our job or social standing, sooner or later we will be called upon to make a presentation of one sort or the other. To sharpen your skills, whet your audience's appetite, a...

Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Lifeut twelve principles that will transform the workplace into a customer-driven, highly motivational team.

Dr. Christine Wood, M.D, a practicing pediatrician in Encinitas, California, is the author of How to Get Kids to Eat Great & Love It!, offers some sound advice about developing healthy eating life...

There are five techniques that I shall share with you. They have been proved to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following...

An organization of any size, from the family to the department store, the neighborhood grocery store to the largest international corporations, is a reflection of its leadership. And leadership is onl...