Born on the island of St. Thomas in the US Virgin Islands, Etienne A. Gibbs, MSW, became an Internet Safety Advocate and Educator after his personal computer was infected by a hacker, virus, or spyware. Now his mission is to help educate others about the dangerous side of surfing the internet.

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If you were on the customer end of a telephone conversation and were ready to place a large order, which of the following phrases would make you feel welcome?

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