Howard Deutsch is CEO and co-founder in 1999 of Quantisoft, LLC, a full-service survey company. Quantisoft’s innovative surveys enable organizations to measure and achieve breakthrough increases in performance and make better, more objective decisions. Howard has extensive experience as a management consultant and as a senior executive in several industries.

Howard has a BS in Industrial Engineering from Rensselaer Polytechnic Institute (RPI) and an MBA in Finance from Saint John's University. He was an Adjunct Professor in Seton Hall University’s MBA and undergraduate business programs for eight years.

Customer satisfaction surveys are a very cost-effective way to identify what companies need to do to execute breakthrough increases in customer satisfaction, engagement and loyalty, generating increas...

Companies and other types of organizations face a wide range of costly hidden and unanticipated risks. A highly effective way to create or strengthen a risk management process is to conduct comprehens...

This article describes how employee satisfaction and employee engagement significantly increase employee performance, which in turn drives company performance. The best way to assess employee satisfac...

Managing contract risk proactively can save your company considerable money, avoid legal problems and ensure that contracts are managed and executed effectively. This article describes contract risks ...

This article describes the new Massachusetts Privacy Regulations 201 CMR 17:00 and what needs to be done to comply with the Massachusetts and other state privacy regulations. The Massachusetts Privacy...

Towns and cities are under severe budget constraints. This article describes how conducting a community satisfaction survey can assess the performance of a wide range of community services and leaders...

Increasing IT Help Desk customer satisfaction and IT Help Desk performance will increase the performance of your organization’s employees and your bottom line. It can also reduce pressure from IT cust...

This article presents the best way for your city or town to learn from residents about their satisfaction with services and important issues, conducting municipal opinion surveys. 

This article is about the visible and hidden costs of ineffective IT support and customer service, including how IT managers can assess customer satisfaction, and the impact of ineffective customer su...

This article describes how IT customer satisfaction surveys, when conducted effectively and action is taken based on survey results, provide a powerful solution for increasing IT customer satisfaction...

This is a very difficult time for most companies. The economy has tanked and prospects for a recovery are far off. Sales have decreased significantly, employees and customers are under pressure, and p...

This article summarizes lessons learned from a survey conducted by Quantisoft examining employee survey practices. It contains lessons learned and actions you can take from 21 organizations.