With over 18 years experience as a speaker and trainer, Dr. Joan Curtis brings energy and enthusiasm to her programs. You can, too!
Join her active website. Get access to dozens of articles on communication and the free mini e-course, Say It . . . Just Right. http://www.TotalCommunicationsCoach.com

How can you budget for social media time?  People keep asking me how they can add social media to their already packed daily schedule.  They fear that employees will be using their work time to Tweet ...

What is your Social Media IQ?  We all know about traditional means to market our products.  We know about advertising, branding, finding our niche.  What we do not yet understand is the power of the s...

How can businesses open the floodgates?  Is there a strategy for involving customers in your business decisions?  Tannebaum and Schmidt (1970) created a model based on participation and authority, the...

Recently, I had the misfortune of dealing with a colleague who liked to intimidate through email.  I suspect some of you might have had similar experiences.  The entire process made me think about wha...

Many of us place ourselves at the forefront of the conversation and forget the other person.  When we meet someone at a networking event, what do we often do?  Do we listen when the other people tell ...

Many of us who have worked in customer relations understand the importance of making the customer feel good.  We do everything we can to help them get answers to their questions.  Some of us, however,...

What kind of communication is spam?  You might consider this a ridiculous question, but unfortunately many people do not recognize good communication from spam.  What is good communication and what is...

How can you use the social media and still maintain your privacy? Where people make mistakes is they either share nothing personal, not even an up-to-date photo, or they share too much too quickly.  T...

Don’t you wish you could do your job and not have to travel all over the country or world?  Don’t you wish you could let people know about your products and services without going to endless networkin...

One of the most common complaints we hear from our clients about the social media is that it eats up time.  They fear that once their employees get on the sites, they will no longer have time to do...

Why are we so resistant to change?  As we watch the changing world swirl by us, instead of complaining that we cannot keep up or hiding in our shell, we need to get on board. Let’s look at the step...

What is our universal language?  .  Let's imagine for a moment when we communicate sadness to someone who does not speak our language.  When they see our tears or when they hear the catch in our vo...

How many of you watch The Office?  If you're like me, you may be addicted to it.  The Office is a parody on communication. As you laugh at Michael Scott and the crazy behavior depicted on the sitco...

Is Twitter a business tool? Recently, this question appeared in a LinkedIn discussion group.  It received lots of attention and many interesting comments.  The majority of people saw Twitter as a busi...

How do you express your anger; the two most common responses to anger are explosion or repression.  In the workplace, we cannot explode each time we feel anger.  In the workplace, we cannot repress al...