Kate Zabriskie founded Business Training Works to answer a need in the marketplace for affordable, relevant, fast-paced, business training. Kate’s diverse background is the foundation for her work in soft-skills business training, coaching, and speaking. Her understanding of multiple industries and appreciation of different work cultures help her to guide people and improve their business skills. Visit http://www.businesstrainingworks.com

It’s one thing to be attentive and meet customers’ needs; it’s another to be so present and "in their face" that customers think you want them to adopt you.  If you understand the difference, you...

Have you seen any customer service miracles lately?  If you work with customers in retail, there are several rules you must follow to ensure that your customers keep coming back.

What goes around...comes around eventually.  Some people in the office must believe it's not what you know, or who you know, but rather what you know about who.  How do you protect yourself ...