Ken Warren, known as ‘The Doctor of Difficult People’, is Australia’s leading speaker on the topic. He can show you how to turn difficult customers and co-workers into pussycats, make great teams even better, and achieve better outcomes with challenging clients. Check out his free resources at his website.

Please find following a tongue-in-cheek article which I hope makes you smile as well as gets you thinking. The advice following is not meant to be taken seriously. If you think of the opposite of what...

I remember when I first realised that my wife-to-be was a lot smarter than me. We were sitting in an old church waiting for a friend's wedding to start and I noticed some strange writing underneath th...

I should say from the start here that I am on very thin ice writing this article given I am male. I will save my criticism of men for another day. But I frequently hear managers, many of them women, c...

Whenever my two young boys read a story, invariably they want to act it out in some way. We read a story about a dragon and then they want to make a house for the dragon in our backyard. We read a sto...

In the late 6th century, Pope Gregory the Great developed a list of seven deadly sins. Here now, I will attempt to give a modern slant on these in regard to your relationship with your partner. The fi...

Looking for inspiration for this article, I asked my wife, Christy, to help me identify one dumb thing I do in our relationship. I should have known better. “Only one?� she asked innocently. Apart...

As a practising therapist for most of my career, I considered myself in the change business - helping people break problem patterns of behaviour. But anyone who works with people knows that not everyo...

My wife, Christy, recently had to see a new doctor about a few questions she had. When she came home, I asked what the doctor had to say. She said that she couldn’t remember. All she could remember ...

When I started my career as a therapist in 1986, I actually believed all of my clients would want to work with me, would make the most of that time, and would be appreciative of my efforts. You can st...