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PREMIUM AUTHOR'S PROFILE


Mark William
Digital Analyst

Premium Author Mark William

San Francisco

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Brief biography:

Greetings, Iím Mark. Iím a Digital Analyst living in San Francisco, California. I am a fan of technology, web development, and dogs. Iím also interested in reading and design.


ARTICLES BY MARK WILLIAM


Make no mistake. †Customer service operations are going through a major paradigm shift that threatens the survival of many companies. Nowhere is this paradigm shift more prevalent than in the financi...
Customer service today heavily relies on digital channels like emails to communicate with customers and solve issues in a cost-effective, and more personal way on a regular basis. Recent research show...
Customer relationship management (CRM) is one of the most important aspects of your business. Call center interactions define customer service. With the reputation of your company on the line, you nee...








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