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PREMIUM AUTHOR'S PROFILE


Shep Hyken
Professional Speaker and Business Author

Premium Author Shep Hyken

St. Louis, Missouri, USA

Personal Web site:

Memorable Quotes:


Brief biography:

Shep Hyken, is the Chief Amazement Officer (CAO) of Shepard Presentations, LLC. As a speaker and author, Shep helps companies build loyal relationships with their customers and employees by helping them deliver amazing levels of customer service. He is the author of the Wall Street Journal best-selling book The Cult of the Customer and the creator of The Customer Focus customer service training program. For more contact Shep Hyken; (314) 692-2200 or shep@hyken.com. Web: www.Hyken.com.


ARTICLES BY SHEP HYKEN


You can’t have great customer service without great internal service.  As a reminder, the internal customer is anyone with whom you work and who may, at any time be dependent on you or your departme...
Some people feel that customers are the lifeblood of our businesses. They even say that the customer may be the most important part of a business. Without customers, you have no one to sell to...
What is a dangerous customer?  It is not necessarily a customer that is threatening you with a knife or a gun. What we are discussing in this article is the customer that puts you into the “dang...
In 1986 Jan Carlzon, the former president of Scandinavian Airlines wrote a book, Moments of Truth.  In his book, Carlzon defines the moment of truth in business as this:“Anytime a customer comes...








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