Suryanarayan Poddar is Manager – Business Development at Digital Horizons, is inclined and passionate about improving customer satisfaction and retention at hotels. He strongly believes that customer and employee satisfaction are inter related and he has been constantly working towards providing the hospitality industry with the best solution rich in usability, interactivity and functionality which would measures customer and employee satisfaction that enables hotel administration to improve and enhance customer retention, customer referrals and profitability. He considers customer satisfaction is one factor that can be used by the hotel administration for employee appraisals improving work quality and service.

Use of Rich Internet Applications (RIA) can transform businesses by enhancing User Experience and improving Market Presence with a robust process for businesses to work on.

An Interactive kiosk is an electronic communications tool that enables user to quickly access information and serve them. The information kiosk is a tool that functions like a self help or self servic...

Your customers are talking, are you listening?