Victor Mataraso is the founder and president of Reliable Receptionist, a personalized, off-site telephone reception and appointment scheduling company based in Walnut Creek, CA and serving San Francisco and the East Bay Area. Victor is an expert in business communications and creating systems to increase sales and improve customer service. To schedule a complimentary business communications consultation, call Reliable Receptionist at (925) 627-4200 or visit www.ReliableReceptionist.com.

Three simple steps on how to make your employees the ambassadors of your brand.

The Top 5 Mistakes businesses make when looking to choose a telephone service provider. 

If you need help answering the telephone for your small business, there is a dizzying array of choices available.  From massive call centers in distant countries to locally-based remote receptionists ...

The top five tips to build, sustain and maintain a lasting partnership with an off-site receptionist.

The top five tips to build, sustain and maintain a lasting partnership with an off-site receptionist.

One small business owners quest for relaxation and recession during a cross-country summer vacation through spending quality time with family, seeking out expansion opportunities for business and asse...

Good customer service is not rocket science.  Most of us know it when we experience it.  However, as small business owners, many of us overlook these fundamental strategies in our own business, often ...

An increasing number of savvy small business owners are recognizing that outsourcing their telephone answering services in the form of an off-site receptionist is an excellent way to control costs a...