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When an licensed electrician is "bonded," this means that he or she has purchased  a guarantee that their work will be completed on time and in a professional manner. This written "bond" acts like an insurance policy and then assures that the project the electrician starts will be finished to the satisfaction of the client. If the customer isn't ultimately satisfied with the electrical work performed, then a "claim" is made with the bonding company, and the customer may be compensated. Usually, however there is an investigation of the work conducted to make sure the claim is fair.