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Dear Friend,
First of all, let's take a look at the meaning of the word "metamorphosis" and how it can possibly be of interest to IT Service Management. Metamorphosis: Noun (plural metamorphoses - say metuh´mawfuhseez) … “the change of form, structure, or substance, as transformation; the structural or functional modification of a plant organ or structure during its development.” Applied to IT Service Management, this does clearly suggest a process by which we can possibly transform ourselves and adapt to an ever-changing and complex environment or marketplace with the clear intent to become and remain successful.