Benchmarking And Improving Management Quality

By defining Management Quality as an organizational concept and applying established Quality methodology to the area of management, a great potential for improvement becomes apparent. This improvement translates directly to business results or other major objectives. A model of Management Quality has been developed, and used in practice to benchmark management quality in more than ten Scandinavian and international organizations. The results clearly show that even the leading edge companies can take great steps forward, by using a structural approach to management quality and by learning from best practices of others.