Sukhdev Singh

Sukhdev Singh

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Sukhdev Singh Free Articles

Customer Retention: How to Identify the Right Approach

Customer retention management refers to an organization’s ability to retain its existing and newly acquired clients over a specified time.

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How Can Virtual Shopping Experience Ramp Up Your Festive Sales?

Virtual shopping experience a perfect blend of the offline and online world – has made last-mile delivery possible to locations where no stores were giving the product demo.

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Customer Lifecycle Management: Expectations vs. Reality

A customer goes through multiple stages in their cycle of engagement with your brand. It is imperative that you continue delivering the same amount of personalized attention and care to your customer throughout the cycle.

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Contact Center Outsourcing: The Ideal Fit Across Industries

Leverage contact center outsourcing and deliver superior experiences to your customers to gain a significant competitive advantage in a dynamic market.

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5 Key Benefits Of Back-Office Support In Banking

There are several benefits of back-office support in banking. The top benefits are cost-saving, focus on core business and more flexible business operations.

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Why is Customer lifecycle management crucial for your business?

Customer lifecycle management analyzes various stages of customer journeys & assign metrics at each step to measure their relationship cycle with the brand.

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Live stream shopping: What is it, and which industries are leveraging this platform?

You can buy products directly from a live video stream. It is called Live stream shopping, and if you are already involved in this kind of purchasing, you are in for an exhilarating ride.

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Phygital in the automotive industry: Wind of change in delivering CX

The automobile sector has matured into providing a phygital buying experience.

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Virtual Shopping Experience: Evolution of User Experience

Phygital customer experience may be the go-to strategy to make customers shop through live stream shopping. Such virtual shopping experiences are 10X effective in terms of improving customer satisfaction scores.

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Let’s phygitalize your brand: Ramp up your customer experience

We now live in a world where going digital is the norm. As a result, our way of life has evolved. Since digitalization, almost all of our transactions are being made online, which is an incredible convenience for prospective customers.

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Small Business Process Automation: Harness it for a future that works

Small business process automation can speed up operations, reduce cost, improve operational efficiency, and facilitate seamless workflows.

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6 Ways for brands to maximize customer retention

Rewarding your loyal customers, providing them post-sale services, offering them personalized discounts from time to time improves customer retention rate.

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How to manage customer expectations in the digital landscape?

With digital transformation, brands are delivering phygital buying experiences and even engaging their customers without the involvement of human agents

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What do digital bank customers expect from their onboarding experiences?

Banks have revolutionized their onboarding process with omnichannel customer support through digital channels to enhance the ease of banking.

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Customer Lifecycle Management best practices

From lead to loyal, the correct customer lifecycle management best practices can help ensure that support teams consistently provide personalized services to customers.

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