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call quality Free Articles

Got the Call Center Blues? Improve Your Results with Key Performance Indicators

Call centers and business process outsourcing (BP) businesses usually measure things like Average Call Duration (ACD), the number of calls a given representative takes during one shift, Average Handle Time (AHT), Time to Resolution (TTR), Customer Satisfaction Score (CSAT), etc. A Business Intelligence (BI) solution suite can help your business to establish and monitor key performance indicators and provide personalized dashboards to Call Center Managers and representatives alike.

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Fret-Free Tele-Selling for the Reluctant Rep

The phone is THE most cost-effective - most interactive - marketing tool there is.

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Writing Covered Calls - Strategies and Traps

Writing covered calls is an effective means of enhancing returns from your stock portfolio, so long as you avoid a trap that most traders have fallen into at one time or another.

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Best Featured Call Center Software Solutions for Call Centers

Archiz providing best CRM software for call center, get the big benefits by choosing call center software solution. Get Free Demo And Trial

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Call Center Services - Do You Know The Top 5 Myths that Must Perish

As call centers have mushroomed and businesses across the globe have become dependent on them, a number of myths about call centers have gained currency and are refusing to die. In order to properly appreciate the operation and utilization of call centers it is important that these myths are dispelled.

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Let’s Talk about Live Call Barging

call management solutions,cloud telephony, ivr, pbx,toll free number, virtual number

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Offshore Call Centers

Offshore call centers are often a more affordable option than United States based call center service companies.

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Key Performance Indicators in Call Center Businesses

There are five call center KPI (or key performance indicators) that managers and owners of such businesses should look at when assessing and reviewing performance and profitability of the company.

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How to Start a Call Center

Call centers are very relevant to today's business climate. With so many small businesses looking for virtual solutions, starting a call center can be a very lucrative and rewarding experience.

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Reasonable Call Forwarding Services

Call Forwarding is a versatile feature as the user can have the incoming-calls sent to different phones at different times of the day. By availing the facility to forward calls during the off hours to a call center.

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Call Forwarding System for Your Business

Even if you are a busy person constantly on the move, you will still never miss any important calls. Call forwarding facility can be a big boon to businesses that have a lots of traveling staff.

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Tips to create Call Quality Monitoring Program

The primary objective of quality monitoring is to improve the performance of the call center. Considering that call quality monitoring is very costly, it is very important for you to assess your call quality monitoring program to regularly analyze what influence your call quality monitoring program has on FCR and Csat and to constantly enhance your call quality monitoring practices.

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Call Masking – for Greater User Security

call management solutions,cloud telephony,ivr,pbx,call masking

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