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Choosing the Right Types of Customer Service for your Business

Established in 2009, Reliable Communication is a preferred sales partner for sales process outsourcing and call center services with expertise in tele-calling services for in-bound and out-bound calling, voice recorded calling,

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Customer Acquisition Strategy for Startups

In this guide, you’ll learn customer acquisition strategies that can apply to any industry. By the end, you’ll have a customer acquisition strategy that is evergreen and will start your business off on the right foot. But first, let’s understand what customer acquisition is, and how it differs from other digital marketing strategies.

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Silly Service has its Serious Side: Test Your Customer Service Knowledge!

Who says service is serious? Customer service can be silly too. Take this fun quiz to test your customer service knowledge.

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How CRM Outsourcing Can Benefit Your Business

Customer relationship management (CRM) is one of the most important aspects of your business. Call center interactions define customer service. With the reputation of your company on the line, you need specialists managing the frontlines. That is why you should consider CRM outsourcing for your company.

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Customer Self-Service: Offering superior customer experience

Several organizations use the customer self-service software to give 24*7 support to their customers, employees, and visitors to access information.

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7 Ways to Improve Customer Responsiveness

Reliable Communication is a preferred sales partner for sales process outsourcing and call center services with expertise in tele-calling services for in-bound and out-bound calling, voice recorded calling, direct sales services, lead generation service for sectors like Retail, Banking, Finance, Telecom, Real Estate, Education, DTH and Insurance and so on.

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Customer Support Software

This article is for people who wants to know more about helpdesk software. Might be very practical for those who about to aquire the soft.

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Vehicle networking soft power

Description: The glasses wall is to reduce the external noise on the effect of call to ensure that the calls and quality of service

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Key Performance Indicators in Call Center Businesses

There are five call center KPI (or key performance indicators) that managers and owners of such businesses should look at when assessing and reviewing performance and profitability of the company.

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On-Premise or Cloud-Based Call Center Software…Which is better?

If you have been in the dilemma of On-premise or cloud-based call center software? This article aims to help you make a decision for your business.

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Essential Factors in Calculation Call Center ROI

The calculation of call center ROI depends on certain factors. These include the number of calls handled, the average handling time of these calls, and customer satisfaction.

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Data Center Cooling Market share to hit at $6.09 billion by 2023

Global data center cooling industry is segmented into varied applications like IT & telecom, BFSI (Banking, Financial services and Insurance), healthcare, power and retail. IT & telecom segment is expected to dominate the application segment during forecast timeline due to high acceptance of data center cooling systems.

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Customer Service Secrets: Six Secrets of Outstanding Customer Satisfaction

The following are six customer service secrets for winning back customers, increasing customer satisfaction, and increasing your bottom line:

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Gaining Critical Insight to Grow Your Business

Declining prices and margins. Decaying sales. Unprofitable customers. Lackluster market performance. Does your company suffer from these maladies? You will if you don't understand your customerswhat they need, want, and most especially, what they are willing to pay for. The only way to guarantee increased revenues and more profitable customer relationships is to center strategic decision-making on actionable customer insight.

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How Does Cloud Contact Center Solution Benefit Startup Companies?

Author works in a company that provides a cloud hosted contact center solution and call center solution. The company also offers call center CRM integration, call center WhatsApp integration, call center social media integration, etc.

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