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Why is Customer lifecycle management crucial for your business?

Customer lifecycle management analyzes various stages of customer journeys & assign metrics at each step to measure their relationship cycle with the brand.

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Yes Please...Thank You...My Pleasure!

People love great customer services and the companies who deliver such services. So, as a leader, how can you develop your people to deliver exceptional customer service – all the time? A customer focused strategy should develop a relationship with customers which nurtures commitment and cultivates a long-lasting loyalty both ways.

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8 Critical Steps to Establish a Customer Service Culture

Upon reflection, most all of my interactions with displeased customers were not the result of a poor product, but rather a disappointing customer experience. Why is that? Because, product is not personal, customer service is. Briefly, I would like to share with you eight critical steps to establish a customer service culture.

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8 Simple Strategies To Get More Happy Customers

Established in 2009, Reliable Communication is a preferred sales partner for sales process outsourcing and call center services with expertise in tele-calling services for in-bound and out-bound calling, voice recorded calling, direct sales services, lead generation service for sectors like Retail, Banking, Finance, Telecom, Real Estate, Education, DTH and Insurance and so on.

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How to Increase Sales using CRM Software for Businesses

CRM software system is the backbone of any business and therefore it should be used effectively to increase business sales. We are sharing some great tips about the best CRM software.

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On the Marketing Frontier: Varying the Spend – Customizing Your Way to Profitability

This time of year, most marketers are busy developing annual marketing plans. These plans outline the specifics of consumer and salesforce communications and incentives that impact metrics such as sales, gross margin, share of market, traffic, brand awareness, etc. by changing consumer behavior. The marketing plan not only provides the framework for these activities but, more importantly, describes the connection between individual activities and overall brand and business strategies.

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How to Keep Existing Customers Happy and Buy More from You

Businesses are spending fortunes for aggressive marketing campaigns to acquire new customers. This is nice and okay, as long as the existing customers are not forgotten. Make sure that the customers that you already have are getting the same attention and rewards as new customers, keep them happy and they will reward your efforts with loyalty and increased spending with you, instead of your competitor.

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Increasing IT Customer Satisfaction and IT Performance in a Difficult Economy with Tight Budgets

This article describes how IT customer satisfaction surveys, when conducted effectively and action is taken based on survey results, provide a powerful solution for increasing IT customer satisfaction and IT performance in a tight budget environment.

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9 Secrets to Creating a Customer Experience Strategy

For traditional retailers, like Abercrombie & Fitch, Build A Bear, and Nordstrom, customer experience has been successfully employed to differentiate themselves from their competitors and create a brand synonymous with quality.

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The role of data in customer centricity

The information tide is growing bigger and bigger in this era. While firms have started to understand that clients are the primary drivers of the market today, they are trying hard to gain from this wealth of information.

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Customer Care Number – Call it Now!!

Importance of customer care number is very much. It resolves customer issues. Today most companies are operating their customer care numbers/toll free numbers for the convenience of the customers.

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Customer Service Examples To Upgrade Your Support

Reliable has earned the respect of clients and carved a place for itself through consistent, transparent and dependable services over the last decade. Reliable has won laurels from top brands like Vodafone, Bharati Airtel, Lets Track and Tata Sky.

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Customer Service Examples To Upgrade Your

Established in 2009, Reliable Communication is a preferred sales partner for sales process outsourcing and call center services with expertise in tele-calling services for in-bound and out-bound calling, voice recorded calling, direct sales services, lead generation service for sectors like Retail,

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Top Customer Satisfaction Survey Questions for 2020

The biggest challenge in creating a Customer Satisfaction Survey is to decide the questions. Read this to know the top survey questions that you can ask in a Customer Satisfaction Survey to obtain Customer Feedback.

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Creating a Customer-Centric Organization

Customer-centric companies enjoy higher sales and more engaged customers. This article explains how to make your company more customer-centric.

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