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Why do SaaS companies rely on a customer knowledge base to get it right?

Creating an external knowledge base can act as a self-service help center for confused customers. It's one of the key factors in increasing customer service value. Read more

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What is UI/UX design? How to choose the right UX design agency

Visuals ease the user experience significantly. Learn how to identify the correct UX design agency for your UI/UX design needs.

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New Technical Writer: Use the Persona to Create the Most Useful Section of Your User Document

A good User Document includes sections on how to set up, use, and care for the product. However, to create a great User Document , the technical writer should use the Persona, generated in the analysis of the User/Reader, to create the topics for the most useful section of the User Document. This article describes this procedure.

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Microsoft Teams Vs Slack : Extended With Quick Infographic

We are providing Quick Infographic of Microsoft Teams Vs Slack

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A Guide to Fitness Tracking App UI & UX

If you are looking for the right fitness application guide, then this is for you, we will give you complete information about the fitness tracking app guide. With the help of a fitness tracking app, your life will be very easy.

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Great Technical Writing: The User-Product Life Cycle - A Documentation Tool

The User-Product Life Cycle (U-PLC) is a powerful tool for the User Document writer. Use the U-PLC to generate the high-level topics for your User Document.

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New Technical Writer: The Four Dimensions of Your User/Reader

To create an effective User Document, the writer must know who he/she is writing for. This article presents four dimensions (Skills, Attitude, Knowledge and Experience) for describing the User of your product (your Documentation Reader), and how to build a Persona that turns your generic User into an almost-real person. The article stresses the need to actually USE this information when structuring and writing your User Document.

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Learn What User Acquisition is and How to Do It

Mobile app user acquisition strategy requires going beyond demographics and leveraging audience intelligence. Read more to know-how:

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Customer Support Software

This article is for people who wants to know more about helpdesk software. Might be very practical for those who about to aquire the soft.

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Great Technical Writing: How Small Companies Can Create Great User Documents

Your product needs User Documentation (manuals, instructions, etc), but your small company (20 to 100 employees) has no in-house staff to create that documentation. This article describes how to select and enable your "non-writer" employees to create Great User Documentation.

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Great Technical Writing: Has Anyone Ever Used Your Product?

OverviewProduct documentation gives the feeling that nobody has ever used the product. Most documentation: Ignores the product's failings (warts), and how to overcome them. Leaves out tips that would improve the User's experience with the product Leaves out knowledge that experienced Users could share with the new User Before you release a product, have some people use it.

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QuickBooks Connection Diagnostic Tool - How it Works

QuickBooks Connection Diagnostic Tool is a great tool to solve network issues, data file damages and several other problems that commonly occur in QuickBooks. QB Diagnostic Tool works amazingly in a multi-user environment.

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13 Free & Paid File Sharing Sites to Watch in 2020 like Dropbox, Google Drive, One Drive

Looking for best file sharing software for business (free vs paid). Hence you're on the right platform, Find the highest rated File Sharing software pricing, reviews, free demos, trials, and more.

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Mobile App Design – The Complete UX Guide For 2021

Throughout the article, we’ve discussed things you should take into consideration while designing the UX for your mobile app and the most popular software tools that you can pick from to build a stunning UX for your app.

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The Ultimate 5-step Customer Service Management Guide for your Organization

Established in 2009, Reliable Communication is a preferred sales partner for sales process outsourcing and call center services with expertise in tele-calling services for in-bound and out-bound calling, voice recorded calling,

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