Top 5 Kiosk Survey Software Solutions for Enhanced Customer Feedback in 2020

Understanding the Importance of Kiosk Survey Software

In the realm of business, sales turnover has traditionally been the primary metric for measuring success. However, for customer-centric businesses, understanding client satisfaction through direct feedback is equally crucial. Kiosk survey software provides a robust solution for gathering this valuable data in real-time while the customer is still engaged with the service or product.

Why Use Kiosk Survey Software?

• Immediate Feedback: Captures customer reactions and opinions right at the point of experience, which can lead to more accurate data.
• High Response Rates: Physical presence of kiosks can yield higher response rates compared to online surveys.
• Customizable: Offers various customization options to align with brand identity and specific feedback needs.
• Real-Time Analytics: Allows businesses to act quickly on feedback, potentially improving customer satisfaction on the spot.

Top 5 Kiosk Survey Software of 2020

1. Zonka Feedback

Zonka Feedback is a comprehensive tool that turns Android tablets and iPads into self-service kiosks. This software is notable for its real-time data capture and extensive offline capabilities. Key features include:

• Offline Surveys: Collect data without an internet connection and sync later.
• Loop Surveys: Automatically reset surveys for the next user upon completion.
• Survey Time Out Management: Auto-restart surveys after a period of inactivity.
• Device Tracking: Remotely monitor and manage kiosk status and performance.
• Instant Alerts: Receive real-time notifications for new responses and negative feedback.

2. QuickTapSurvey

QuickTapSurvey excels in security and integration with third-party platforms like MailChimp, Zapier, and Salesforce. This enhances its utility for CRM and direct marketing strategies.

3. FellaFeeds

FellaFeeds offers a user-friendly interface with aesthetically pleasing and easy-to-use survey templates. It supports both online and offline data capture and provides tools for managing multiple kiosk locations and generating comparative analytics.

4. SurveyToGo

SurveyToGo is tailored for both small businesses and large enterprises, offering features like custom flash-based advertisements and administrative controls for kiosk maintenance. This platform allows for a high degree of customization, including logos and brand colors.

5. piHappiness

piHappiness is a versatile kiosk survey solution that supports multiple languages and locations. It is equipped with features for tracking devices, receiving real-time alerts, and analyzing feedback across various demographics and regions.

Leveraging Kiosk Surveys for Business Growth

Implementing kiosk survey software can significantly enhance how businesses collect and analyze customer feedback. By integrating these tools, companies can:

• Identify and Resolve Issues Quickly: Address customer grievances immediately, potentially preventing negative reviews.
• Enhance Customer Retention: Use feedback to refine customer experiences and build loyalty.
• Drive Strategic Decisions: Utilize comprehensive analytics to inform business strategies and operational improvements.

Conclusion

In 2020, leveraging advanced kiosk survey software is more than just collecting customer feedback; it's about creating a dynamic system that fosters continuous improvement and customer engagement. By choosing the right tool, businesses can transform casual feedback into a cornerstone of their growth strategy.