When you are looking for items to use for your promotional campaign it can be a little overwhelming

When you are looking for items to use for your promotional campaign it can be a little overwhelming because of the sheer volume of items. Plus you need to make sure that you have found the right company to buy from. You need to get a little info from your prospective promotional product company before throwing a bunch of money and orders there way.

You need to ask the promotional item company where they are based and where they get their products from. Then check out how they do their shipping. It is very important that you know what your shipment is up against to end up at your doorstep. A delivery will take so much time and you need this information to hash out your advertising plans.

You will want to check on the policy regarding satisfaction with products. This is important because you want what you ordered to be exactly like you ordered it. If they will promise to get you the items you want as ordered then you will be OK in that respect. You want a satisfaction guarantee rather than a money back one because you want the products.

How is the customer service? The world is very busy and you won't want to wait around to talk to the company if there is a problem with your order. Of course it would be ideal if they were open 24 hours a day, but if they aren't at least make sure that they offer customer service hours daily and that their hours coincide with hours that you will be able to call them. Also, find out exactly what their customer service representatives should be providing you with. Can they help you get your artwork ready to be imprinted? Can they suggest to you the best products for your next promotion? Remember you want a customer service department who is there to help you through the process.

Although it is great to order your promotional products online, online ordering does not afford you the opportunity to see the products up close. Be sure that you can sample the products you are considering before placing your order so you won't be surprised when they arrive. If they don't take credit cards through a secure website, then run for the hills. Do not ever use Paypal, money orders, cashier's checks, wire transfers or cash to pay an online retailer. Using your credit card covers you just in case.