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True Telecom awarded a Silver medal at the National Contact Centre Improvement Awards ™ 2016

The UK's fastest growing B2B telecommunications company True Telecom (www.truetelecom.com) has been recognised with a Silver Medal at the National Contact Centre Improvement Awards ™ 2016 hosted by the Directors’ Club (www.directorsclub.co.uk).

On the 30th of June, True Telecom attended the awards Judging Day, which ran alongside the National Contact Centre Improvement Summit™ at the Hilton DoubleTree Ealing, West London. To qualify for the judging day, True Telecom submitted a 500 word piece to the Directors’ Club summarising their contact centre improvement initiative and outcomes. For the purpose of the awards process, a contact centre improvement was defined as a positive change to one or more of the broad performance themes including; operational efficiency, employee experience and customer experience.

On the judging day, entrants had an allotted time to give a 10-minute presentation of their contact centre improvement initiative and outcomes to a panel of three judges, plus a small audience of peers who acted as the fourth judge.  After the 10-minute presentation, each entrant was asked a series of questions by the judging panel.  After the Judging Day, the judges’ marks and the overall results were delivered via a live online Awards Ceremony webcast on July 5th.

Stuart Griffiths, CEO of True Telecom commented, “It is a pleasure to be awarded with a silver medal at the National Contact Centre Improvement Awards 2016. We are very proud of the progress made by our Customer Service Team and the hard work and dedication our employees put into their roles at True Telecom, to ensure we provide the best customer experience possible.”


ENDS

 

True Telecom –

For more information, contact:

Fern Hugill T: 01322 620 783 E: fhugill@truetelecom.com

 

Directors’ Club –

For more informationComputer Technology Articles, contact:

Jon Snow T: 07966 191 128 E: jon.snow@directorsclub.org.uk

 

 

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ABOUT THE AUTHOR


NOTES TO EDITORS

About True Telecom

True Telecom is a provider of a full range of telecommunication solutions to both business and residential consumers in the UK. Services offered to customers include; business telephone, business phone lines, business mobile, business broadband, VoIP, SIP trunking and business sim.

About Director’s Club

Today’s Directors’ Club has its origin in a small supper club in London’s Mayfair. The Directors’ Dining Club, as it was known, had its home at Claridge’s Hotel and brought together business leaders of the day to discuss trends and disruptive forces for change. In February 2010, Jon Snow (founder and chairman) re-constituted the dining club as the Directors’ Club and so a business lifestyle and networking institution was born. The Club motto. To endeavour. To achieve captures the spirit of the organisation and the ambitions of its members.



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