There are around 150 call centres in North East England, employing more than 53,000 people. The regional sector is still experiencing growth, with an estimated 14% increase in jobs.
According to ContactBabel (2006), the region has the highest average size of contact centres and the highest percentage of total regional employment in the UK.
Two of the six largest UK call centres - Garlands and 2Touch - are located in the region. Major international companies such as Convergys and Procter and Gamble have multilingual centres in the region serving the European market. Functions include customer and back office support in financial services, IT, pharmaceuticals and mobile communications, as well as outsourced activities.
GE Money is one of the world’s leading personal finance providers. It has created a new contact centre, employing around 500 people, at Cobalt Business Park in North Tyneside. A partnership comprising the company, One NorthEast, Tyne and Wear Development Company and JobCentre Plus helped establish the office in the region and recruit the workforce.
Companies are often looking for opportunities to develop their business further. In the contact centre expertise area it is important that you have the right staff and the right backing in the region you are moving into. North East England has one of the highest concentrations of call centres in the UK.
7 Reasons why you should consider relocating your contact centre to the North East.
1.Companies located here report the lowest rates of staff turnover and unauthorised absence from work.
2.There are 93 contact centre expertsbusinesses in North East England employing over 50,000 people. The sector is still experiencing growth with a 14% increase in jobs predicted between 2004 and 2007.
3. Large British based companies see North East England as a good investment location for contact centres, shared services, back-office outsourcing, and customer communication work in financial services, IT, pharmaceuticals and communications. Key multinational companies have multilingual contact centres in the region offering customer services.
4. North East England is one of the top two regions for the lowest reported rates of staff attrition and unauthorised absence in England.
5. The North East has one of the best UK information technology infrastructures. All internet connections are fully linked to broadband and independent switches and connections to international, national and continental networks promote resilience in the system. The region also hosts several key data storage and recovery facilities.
6. An industry-led regional strategy has been developed to support and help the contact centre sector become more competitive in the region. Initiatives have included an industry-led advisory group, individual work groups assessing interventions and solutions for key issues and a regional conference.
7. North East England has an integrated regional infrastructure that delivers comprehensive vocational training for contact centres opportunitythrough a network of specialist training facilities and a dedicated North East Contact Centre Academy.
Expertise and support organisations place North East England in a unique position to support companies in acquiring contact centre expertise.
Internet Marketing Solutions for Business.
Your business needs a complete web marketing package that maximizes the potential benefits of the internet.
Exploring the Splendor of Lake Como: A Comprehensive Travel Guide
Discover the enchanting beauty of Lake Como, a serene retreat nestled in the heart of Italy. Known for its mild Mediterranean climate, Lake Como is a year-round paradise, boasting lush tropical and sub-tropical flora. Whether you're basking in the summer sun or seeking a cozy winter getaway, Lake Como's gentle breezes and warming waters create an idyllic atmosphere for any holiday. With historical temperature trends favoring July for peak warmth, and abundant sunshine in June, it's time to pack your bags for an unforgettable Lake Como adventure. Navigate the lake with ease on its iconic ferries and boats, offering a picturesque commute between charming towns. From leisurely cruises to express services, there's a vessel for every traveler. And with a plethora of activities and all-inclusive hotel options, Lake Como promises an affordable and exhilarating holiday experience.
How to get visitors to your website and turn them into paying customers in 3 simple steps
Internet Marketing is not as complicated as people think, in fact if you know what your customers are looking for it can be very straightforward.
