Call centers were once seen as an extremely cost-heavy and commitment-engaging endeavor for businesses. One company set out to change all that. Freedom TeleWork created a virtual call center with all the bellsand whistles of a traditional call center; including predictive and progressive dialing, chat, IVR, skills-based routing and click to call but they added a very key element to their solution, manpower. What makes FT so unique is having created the first international community of TeleWorkers.
Workers like American expatriates, stay at home moms, and handicapped individuals are now able to service companies sales and customer service needs from Manhattan to Mongolia.
Corporate customers are able to instantly create such a call center with drastically reduced contact center costs and increased customer satisfaction. The first of its kind to truly cater to the small and medium sized business.
FT has created the first truly simple virtual call center. This system is self-managed by corporate customers and home TeleWorkers using a web platform. The company makes it possible for any size business to use the Internet to access and utilize an economical telecommunication and technology platform permitting both inbound and outbound call center activity to be remotely managed from a simple, easy to administer, onscreen control panel and Customer Relationship Management (CRM) platform.
Efficiencies will permit the company to become the lowest cost provider of high quality call center services affordable by virtually any company. Where the cost of call center set-up can range from $6,000 to $10,000, FTI will make equivalent call center services available for as little as $79 per month, without requiring a company to tie up capital in high infrastructure expense. A company may sign up for a monthly seat service with as little as one seat per month, no training, set up fees or contracts and with the ability to ramp-up or ramp-down depending on marketing or seasonal needs.
This sort of enabling technology is nothing less than a revolution for businesses, both small and large. It allows for the business worlds telephony needs to take a drastic price cut while bringing work to some unlikely candidates across the globe and right in your hometown.
Going Virtual, Way Cool
Anytime you call 1-800 anything you are calling a call center. Your call might be directed to Salt Lake City, to the Philippines or to India, but it is likely going to a brick and mortar facility at a great expense to the company at hand. A call center is any sort of telephony operation handling sales, customer service, inbound or outbound needs of a company.
Hey Chatterbox Im talking to YOU
It was once, many moons ago, back in the 90s, that the web was a place of simple content. Filled with stale information like directories and dictionaries, the world wide web was largely a home of facts and content. Over the last dozen or so years, the Web 2.0 Generation has changed all of that, bringing the Internet to be truly inter-operable and inter-active and certainly a lot more inter-esting.
Dialing for Dollars Making the most of your Call Center
Predictive dialing is perhaps the most advanced telephony function in modern day call centers.By dialing numerous phone lines for each agent and screening out busy signals, no answers, disconnects, and answering machines, Predictive dialing will increase the productivity up to 300%.
