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A New Wave of Call Center Technology

Call centers were once seen as an extremely cost-heavy and commitment-engaging endeavor for businesses. One company set out to change all that. Freedom TeleWork created a virtual call center with all the bellsand whistles of a traditional call center; including predictive and progressive dialing, chat, IVR, skills-based routing and click to call but they added a very key element to their solution, manpower. What makes FT so unique is having created the first international community of TeleWorkers.

These are people who provide inbound and outbound support, technical and sales inquiries, which allows for a customer to take advantage of favorable labor rates. Companies like JetBlue, Virgin and Staples who recently paved the way using home-based workers for their call center needs, Freedom TeleWork has created the first online international community of these workers.

Workers like American expatriates, stay at home moms, and handicapped individuals are now able to service companies sales and customer service needs from Manhattan to Mongolia.

Corporate customers are able to instantly create such a call center with drastically reduced contact center costs and increased customer satisfaction. The first of its kind to truly cater to the small and medium sized business.

FT has created the first truly simple virtual call center. This system is self-managed by corporate customers and home TeleWorkers using a web platform. The company makes it possible for any size business to use the Internet to access and utilize an economical telecommunication and technology platform permitting both inbound and outbound call center activity to be remotely managed from a simple, easy to administer, onscreen control panel and Customer Relationship Management (CRM) platform.

Efficiencies will permit the company to become the lowest cost provider of high quality call center services affordable by virtually any company. Where the cost of call center set-up can range from $6,000 to $10,000, FTI will make equivalent call center services available for as little as $79 per month, without requiring a company to tie up capital in high infrastructure expense. A company may sign up for a monthly seat service with as little as one seat per month, no training, set up fees or contracts and with the ability to ramp-up or ramp-down depending on marketing or seasonal needs.

This sort of enabling technology is nothing less than a revolution for businesses, both small and large. It allows for the business worlds telephony needs to take a drastic price cut while bringing work to some unlikely candidates across the globe and right in your hometown.

Article Tags: Call Center

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Giovanni Castro works at Freedom TeleWork, a company that provides hosted call center solutions and services such as inbound call center, progressive dialing, chat, CRM call center, predictive dialing, and many more.

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