Categorized as “soft skills,” the structure of the EQ powerhouse includes objective self-awareness, effective self-management, and the use of social/communication skills that help facilitate understanding and collaboration with others...
It’s not how smart you are; it’s how connected you are. The business coaching
industry is increasingly looking at developments in the understanding
of peak performance to help leaders and managers develop their skills.
Valedictorians and technical experts are toppling from their pedestals
as a large amount of research confirms a new formula for stardom in the
workplace. The qualities of EQ, or one’s “emotional intelligence
quotient,” turns out to be twice as important as IQ or technical
expertise in determining who will succeed in the workplace.
Categorized as “soft skills,” the structure of the EQ powerhouse
includes objective self-awareness, effective self-management, and the
use of social/communication skills that help facilitate understanding
and collaboration with others. In Working with Emotional Intelligence,
author Daniel Goleman confirms the importance of EQ with an exhaustive
review of research on top-ranked managers throughout the business
world. Outcomes show conclusively that those with higher EQ
consistently surpassed colleagues with deficits in “soft skills,”
despite the presence of superior IQ and technical expertise among the
latter.
Since these skills are not commonly addressed in
formal education, their development is arbitrary for many. Fortunately,
there are solutions. WealthBridge Connect, an elearning company that
focuses on productivity solutions for businesses and entrepreneurs,
focuses their training programs around EQ development in today’s
workplace. Co-founder and Chief Learning Officer, Dr. J. Gregory
Gillum, launched his personal journey of self-discovery through the
coaching process, and it changed the course of his professional life.
Recalling the moment of self-awareness, Gillum remembers looking at his
business coach as he said, “I want to do what you do.” His coach
responded, “Why don’t you?” Eight months later, Gillum became an
entrepreneur in the coaching world. Prior to his role at WealthBridge
Connect, Dr. Gillum served as the Chief Executive Officer of
humanfusion, an award winning coaching and consulting firm that focused
on leadership and management development.
Gillum’s mission as
a business coach involves teaching the skills of EQ to individuals
aspiring to realize their full potential. His ideas follow the findings
of Goleman’s research: “If you can develop core competencies in this
area, you will enhance your ability to rise in any organization.”
Gillum’s unique approach to EQ training utilizes the integration of EQ
into the four life domains, all of which are essential to success.
Taken together, they encompass elements such as the organization of
physical space, time management, effective focus, an objective
awareness of strengths and limitations, and the cultivation of a sense
of gratitude and accountability to the community and world at large.
Gillum reports that as clients began to practice the disciplines within
each domain, they experience a powerfully expanded sense of vision and
possibility.
Gillum enthusiastically describes transformative
outcomes with the coaching process. In addition to enhanced
self-awareness and expanded vision, clients can anticipate dramatic
increases in productivity. “I coached a group of realtors, and every
top performer dramatically increased their productivity during the
coaching process. One first-year real estate agent landed in the top 25
(of over 300) for her geographic area. She was astounded,” Gillum said.
“I have had similar success with financial planners, small business
owners and other entrepreneurs. Coaching has a dramatic impact on performance in any field.”
Gillum addresses the area of management with a technique he learned in
the pharmaceutical industry called assimilation, an intervention
designed for managers with work performance problems. The initial steps
involve individual sessions with the manager and interviews with
workplace associates who can provide additional perspective on the
problem. The coaching strategy culminates in a powerful, live version
of the 360 evaluation in which all parties involved in the problem
assemble together. With the support of the coach, the manager must
decide how to handle issues concerning employees and workplace issues.
Gillum summarizes the benefits of this high-impact learning experience:
“It creates public accountability and also requires everyone’s
participation in getting to solutions. The manager’s performance
improves, and the resulting ‘buy-in’ strengthens the sense of
community.”
A critical part of the coaching experience is
client behavioral assessment. To address this critical success factor,
Gillum uses the Winslow Dynamics Profile (WDP), thought to be the gold
standard of assessments by behavioral psychologists worldwide. WDP
measures 24 critical traits, including the individual’s emotional
intelligence. WealthBridge Connect is one of the few companies in the
Midwest licensed to use the WDP.
Apart from his own passion
for the work of WealthBridge Connect, Gillum is confident about the
future of coaching. “Coaching is rapidly being legitimized in the
business literature, as well as through personal and organizational
validation with objective outcomes. Rapid changes in the workplace will
necessitate the need for coaching as we move deeper into the
information age, with knowledge workers becoming more in demand. The
new work environment will require a visionary style of management,
which gives employees permission to explore, question, and participate
in the development of their own potential, and to contribute meaning
and significance to the mission of their organizations.”
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Dr. Gillum is the Chief Learning Officer of WealthBridge Connect, Inc.
As CLO, his primary role is managing the universe of information that
WealthBridge members use to drive their business to new heights. He
lives with his wife and two children on a farm in central Kentucky.
