Cloud Telephony Helping Government to fight COVID-19

2020 is a year that has brought the world to a standstill and so; it is unforgettable in many aspects. Lockdowns were initiated everywhere and offices, malls, theatres, churches, temples, hotels, and nearly every public place shut down. It is evident that COVID-19 has had personal as well as professional consequences worldwide. These disruptions have been more visible in a heavily populated developing country like ours. Many of the employees lost their job due to workforce deduction of organizations and many businesses closed due to unmeetable debts. These things lead the condition to be more terrific also. To make the situation worse, 2020 has also repeatedly brought us face-to-face with nature’s disasters also. The country faced many earthquakes, floods, and cyclones too. This year we’ve all come together as one. The government, societies, businesses, and individuals joined their hands to combat the newfound uncertainties.

Adopting robust infrastructure and the latest technology is the only viable solution to survive this situation of social distancing. For this, Cloud technology has emerged as the front-runner! Cloud telephony eliminates the need for complex wiring, landlines, infrastructure, etc. So, the entire phone system is moved to the cloud, and calls are facilitated via the Internet.

Then let’s see how cloud telephony can help our governments during this pandemic:

Helpline numbers for COVID 19

When the lockdown was announced, the government was quick in releasing 24×7 helpline numbers. These public helpline numbers helped peoples in immediate situations. Launching such provision based, state-based, and nationwide toll-free numbers also ensured that the government is ready to enhance helping hands to the public and people received correct information regarding the COVID-19 pandemic. Cloud telephony services like toll-free numbers help in this regard by allowing people to make calls free of cost. Many of these government departments worked to supply food packets to the most deprived localities. Voxbay solutions are blessed to launch a helpline number for the elderly in Kerala state for taking care of senior citizens. Such efforts rely on quality communication via robust telephony infrastructure promised by the cloud.

COVID-19 IVR

During these days, a COVID-19 IVR is played before each and every call we make. They are serving the purpose of spreading critical information to the people and this cloud technology definitely helped save lives.

Telemedicine

Giving immediate assistance is merely the first step in cases of emergency. There are many peoples in our country who surviving only through medicines. This next challenge lies in providing them emergency medicines and continued support. Peoples in remote areas in this lockdown require medical assistance more pressingly than ever. Cloud telephony can be used by medical organizations to facilitate virtual care. Using toll-free numbers integrated with IVR, individuals can easily interact with doctors on call and get instant support.

Through these months, cloud telephony services have helped thousands of citizens and saved them from complete information blackout. To know more about cloud telephony and to implement it into your business, speak one of our experts now: 9946869229