The current healthcare crisis is giving most of the businesses a hard time. People are staying at home, and the only way for businesses to strive is to reach out to their customers remotely. It goes without saying that the connection must be exquisite and the processes must be well organized. This is what CommPeak is for. It is a global telecom provider that makes sure every communication with your client is efficient, and these are the services that can help businesses of any scale.
This technology allows you to make most of your call-center. It automates the dialing and lead selection processes, so your agents can use their time only on effective communication. Connect your CRM to Cloud-based Auto Dialer and optimize all the activities in your call center.
It is a flexible telecom solution for managing and analyzing the productivity of your call center. It is fully customizable and rich in features, so you can track and improve every aspect of the processes. It suits businesses of any type, as you can adjust it to the particular needs of your customers and agents.
VoIP ServiceConnect to your customers in any corner of the world with an impeccable VoIP connection. Landline or mobile, you can reach any destination with wholesale SIP termination service getting clear call quality and no voice delay.
DID NumbersEnhance your local presence in over 60 countries with the international DID numbers wholesale option. Virtual phone numbers are easy to purchase and ready to use straight after the activation, so there are no boundaries for the expansion of your business.
SMS ServiceNotify your customers about all the updates and promotions with Bulk VoIP SMS service. With this process automated and set according to your business needs, sending messages to all your clients is a matter of a few minutes.
Pick a personal IP address in the country of your choice, and enjoy the benefits of enhancing the local presence in this region. With an anonymous connection, your business processes and important data are immune to both possible intruders and geographical restrictions.
Speech-to-TextIf you want to improve the performance of your whole call center or a particular agent, you need to put your finger on the issue first. Use this CommPeak service to transcribe phone calls to text, and make sure the communication with every customer is no less than great.
Lead Distribution SystemManage, distribute, and reach out to your leads easily. Adjust the settings of the system according to the agents’ skills, dedicated team, preferred language, and industry. Thus, you’ll make sure every lead will be connected to the most suitable person automatically. All you need to do to control your call center is to integrate it into your CRM and set the details.
So, what’s so great about CommPeak?At these uncertain times, poor communication with your clients may cost you the whole business. CommPeak allows you to level up your call center’s productivity with no additional hardware or software needed. These cloud solutions with intelligible UI give you all the tools to stay efficient remotely.
