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Complaints handlingSome more ideas on how to handle complaints well from UK expert Gordon Miles who has set up and run a UK wide complaints handling organisation. If it is easy why aren't more people doing it? This question I am often asked. I’ve spent years working on complaints handling. I am passionate about customer service and great complaints resolution. It is easy to grasp the essentials but to practice them when under pressure from a customer is not always easy. We’ve been developing our expertise in complaints handling for many years and are known for it. In the past few months I have had a large number of calls for help from businesses experiencing difficulties in handling complaints. Why is it now that there is a heightened need? Tough financial times are impacting upon customers. This means that they are more demanding . We’ve found that our clients tell us that customers are more ready to complain now that money is tight.The advantages of good complaints handling appeal to businesses because they lower costs If call handlers have the skills to resolve complaints quickly that saves time and so money. It is often the case that customer retention is increased by good complaints handling. So do yourself a favour and dust down your complaints handling and make sure it is fit for purpose. If you need some ideas on how to handle complaints better please look out for my furether articles. Gordon Miles Article Tags: Complaints Handling Source: Free Articles from ArticlesFactory.com
ABOUT THE AUTHORGordon Miles of Reduce Complaints has had a thread throughout his career on complaints handling. With NatWest in the 1980’s and 1990’s he led his teams to champion customer service and handle complaints well. After leaving NatWest he has held a number of senior Director and Chief Executive posts. He led the Dental Practice Board team that won the Customer Service Excellence Award. He has worked with organisations to achieve International Complaints Handling Standard. He set up and ran the Dental Complaints Service. 
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