Customer Care - May I help you

Customer care as its name suggests basically made for satisfying customer. It is very important to provide good customer service in any industry as there is a cut throat competition in this world and to retain customer it is very important to understand their needs and fulfill them to make them happy and repetitive. One cannot imagine market without customers so a satisfied customer is important to a business since this is the best way to increase sales and popularity percentage. Satisfied customers tend to pass the word along to relatives, friends and their social circle and encourage them to buy their product and services. When a company’s customers are satisfied then they will loyal and will become a repetitive customers so a company must concentrate on customer satisfaction. No matter how good the product is, if the company displays bad customer service then customer satisfaction rate drops dramatically.

Good service helps turn customers into ambassadors for your business - they will buy your products and services regularly and give you valuable feedback on your performance as well as supporting you through good times and bad. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long. To turn a satisfied customer into an enthusiast you need to offer great service based on a deep understanding of your customers' needs. Price and product are important but it is service that gives you the edge over your competitors. Customer care is the heart of all successful companies or in other words we should say that a good customer service is the life blood of any business.

FEW TIPS FOR GOOD CUSTOMER SERVICES:-

1.   MUST BE EASILY AVAILABLE TO CUSTOMER: - Make sure that you should be easily available to customer. If customer tries to contact you and you are ignoring him or continuously not answering his/her phone then he will get irritated and will not use your services if future. In this competitive world, it’s very important to keep customer satisfied.

2.    KEEP YOUR PROMISES: - We must ensure that we should not commit any promises unless we can keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception. If you say, “Your product will be delivered on Wednesday”, make sure it is delivered on Wednesday. Otherwise, don't say it. The same rule applies to client appointments, deadlines, etc. Think before you give any promise - because nothing annoys customers more than a broken one.


3.    LISTEN TO CUSTOMER PATIENTLY: - Do not interrupt customer when he is saying something. Listen to the customer politely and respond him politely. Customer care executive should not lose his temper at any cost and must try to solve the query or complaint politely.

BE HELPFUL EVEN IF THERE IS NO IMMEDIATE PROFIT IN IT:- If your customer strucked  and calls you for a help or suggestion or complaint related to your product or services then help that person even if there is no profit immediately because if you help him once without personal profit then he will be your customer forever.