Vienna,
VA, June 2, 2011—The Central Station Alarm Association (CSAA) is pleased to
announce that Devcon Security Services-Hollywood, FL has renewed the
prestigious “CSAA Five Diamond Certification.”
This Certification testifies that 100% of their central station operators
have achieved proficiency and certification by passing the CSAA Central Station
On-Line Operator Training Course. These courses cover virtually all phases of
central station communications with customers, law enforcement, fire and emergency
services communications centers. This critical area of communications is the
life-saving link between the residential or business properties and the law
enforcement, fire and emergency services in local areas.
In order to achieve the “Five Diamond Certification,” each and every
operator must have not only passed the course, but demonstrated:
Proficiency in alarm verification, which helps reduce false alarms
Proficiency in communications with the Public Service Answering Points, such
as the Emergency 911 centers
Knowledge of electronic communications equipment, including radio
An understanding of the codes and standards of such organizations as
Underwriters Laboratories, Factory Mutual, the National Fire Protection
Association and others
Proficiency in the area of emergency preparedness under a wide scenario of
possibilities.
In addition, these Five Diamond companies have demonstrated an exceptionally
high degree of responsibility to their local community and their customers
through the investment of time, money and commitment to 100% quality operator
training.
There are approximately 2,700 central stations
in the United States, which communicate and interact with the law enforcement,
fire and emergency services agencies. Of this group, fewer than one hundred
fifty central stations have achieved the “Five Diamond Certified” status.
The Central Station Alarm Association (CSAA) is a 61 year-old non-profit trade association that represents the major burglar and fire alarm central monitoring stations. CSAA is located in Vienna, Virginia, outside of Washington, D.C.
