Amazon protects eligible brand owners through Amazon's Brand Registry. This allows owners to take preventive measures to avoid rogue sellers that can seriously tarnish the branding image of a brand and other intellectual property rights issues. Amazon can't suspend or give you notice if the copyright issue was requested by a brand owner where his or her trademark was registered from another country.
Before we look into how to remedy a Copyright Owner Issue On Amazon, it's important for us to look into what got you on that mess in the first place.
Amazon protects eligible brand owners through Amazon's Brand Registry. This allows owners to take preventive measures to avoid rogue sellers that can seriously tarnish the branding image of a brand and other intellectual property rights issues.
Through Amazon's Brand Registry, owners get to access proprietary text and image search, which enables them to find rouge sellers of your brand. It also increases the brand owner's authority on product listings, which legally or illegally uses your brand name.
Brand owners, upon knowing that they sustained a copyright or trademark infringement issue, submit a complaint in an online form. Brand owners also use the Report a Violation (RAV) tool if they are members of the Amazon's Brand Registry. They also can send a report via email at copyright@amazon.com. And that's how you're served with a copyright owner issue on Amazon.
Information on copyright or trademark infringement issue and the things you need to consider
There are a few instances when Amazon's passes a copyright or trademark infringement case, but don't be complacent about this. Amazon can't suspend or give you notice if the copyright issue was requested by a brand owner where his or her trademark was registered from another country. For example, if you're living in the United States of America, and a brand owner reports you about a trademark she registered in Canada, Amazon can't suspend you.
Most of the time, Amazon green lights copyright or trademark infringement complaints because most brand owners have pressing reasons why they're complaining in the first place. Brand owners won't waste time trying to fill up forms all day long. So when you got served, consider this as a serious matter to address immediately.
Try to talk with the rights owner
If you received a complaint letter about copyright or trademark infringement issues, Amazon usually attaches the brand owner's contact details. Grab that contact information to talk to the brand owner if everything was just a huge misunderstanding. Consider this a chance for both parties to resolve the problem on their own. There might be a chance that a brand owner would cancel his or her claim once you've explained your side effectively with proof.
Appeal to Amazon
Expect that Amazon will remove content or listing on your seller account upon validating a brand owner's complaint, but this doesn't happen all the time. Sometimes, Amazon will give you a chance to retain your content or listing through an appeal. Make the rights owner an email through notice-dispute@amazon.com with the retraction notice, or you could also provide Amazon with the proof of authenticity.
Amazon would then ask you for invoices and receipts from retail stores, which are unlikely to prove your items are not fake. Please know that Amazon only receives attached files of the following formats: .jpeg, .jpg, .pjpeg, .gif, .png, .tiff.
Delete the complained listing if Amazon hasn't deleted it yet
If all these remedies didn't do you good, the best way to go is to delete (if Amazon hasn't deleted yet) every ASIN mentioned in your notice. Wait for defects to disappear after 180 days officially.
The second time you receive the same copyright or trademark infringement issue, your content will not only be taken down, but your account would also get suspended as well. You can't let this risk happen to your business. So, the next time you sell a branded item, it's best to purchase your inventory from a rights holder, manufacturer, or from authorized distributors.
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