Geographical Edge of the Philippine Call Center Industry

The Philippine call center industry has been rapidly growing in the past 6 years. The country is newly developed. It is becoming one of the key points in Asia for shared corporate backroom processes. This article will discuss why the Philippines is one of the best places to set up call center offshore outsourcing business.

Skilled Potential Workforce Proficient in English
This is perhaps the best reason for doing work in the Country. The country is full of professionals that are ready for hiring. These professionals are all highly qualified. There is a large percentage of college educated workforce in the country and almost everyone can understand and speak English proficiently. What’s really great about the Philippines is that the legal system and the educational system are all based off from U.S. legal and educational systems. This is because the Philippines was formerly colonized by the U.S. English is a second language mandatory taught in schools from grade school up to college. Due to the prevalence of English, shows, music, and other media from the U.S. dominate the Philippines. Filipinos are immersed in the culture and also in the accent. It is therefore not hard for Filipinos to emulate a U.S. accent.

Aside from the Filipino people’s affinity to U.S. language and culture, the county is also ranked as number one in terms of availability of knowledge processing professionals. This is a global ranking. It is also the fourth best country in Asia in terms of the quality of labor and the success of the Philippine call center attest to this.

Highly Cost-efficient Business Setting
A company can save a lot of money in the Philippines because everything is low cost. The utilities are half the cost of the bill you would receive if you were in the U.S. The same is true for communications services as well as with housing and rent. The business costs a company can save are around forty percent. The wages in the country are also very low compared to wages in the U.S. It is usually lower than one fifth the usual U.S. salaries for the same industry. A business will save up to thirty percent in the costs of contact center services, and up to fifty percent in software development and application systems savings.

Strategic Geographical Location
The Philippines is a valued port in Asia, even since the colonial period, these islands have been fought over because of this. It is located in the main veins of the South China Sea and the Pacific routes for trade. American and European companies and trades choose the country because of this and it has become the port of entry for over five hundred million people. This country is a steadily growing ASEAN market.

Access to facilities
This newly developed country provides businesses with the newest in telecommunications infrastructures and facilities. Companies are assured access to ample uninterrupted electric power. The major business centers of the Philippines always have available office space at hand since more and more building and development is being built yearly especially because of the expanding Philippine call center industry.