If you own a pest control service business, you likely place a large amount of importance on your customer base. Growing your customer base and mainta...
If you own a pest control service business,
you likely place a large amount of importance on your customer base. Growing your customer base and maintaining the customer base you have is vital to your business’s survival.
In the technological age, pest control businesses have a wide range of tools at their disposal. Thanks to the business world’s shift toward Cloud-based applications, you can now store all of your information off-site, on a secure server accessible from any electronic device with Internet connectivity.
Here are a few ways pest control job scheduling software helped my small business.
Returning Customers
There are certain services customers need on a regular basis. Haircuts, oil changes, and lawn services, to name just three. Pest control services are one of those services, scheduled at intervals.
For my pest control services business, once I’ve locked in a customer, the service is generally ongoing. I have a core group of customers that require service year-round, along with customers that require only seasonal servicing. Keeping up with all of this can be challenging, but it’s important to stay on top of it, since each customer wants to feel as if he or she is your most important.
Pest control job scheduling software can do all of that…and more. Your customer database will always be up to date, with the ability to automate your interval scheduling. You can input the information once and never have to think about it again unless your customer has a cancelation. This locks my existing customers’ appointments in far in advance, giving them preference in time and day of the week.
Ease of Billing
Not all of my appointments are taken care of in one visit. It’s the nature of pest control service work. Keeping up with which visit goes with which original service call can be extremely confusing when I try to do it manually. I needed pest control service job scheduling software to connect the dots.
The software not only keeps up with my customers and special instruction, it also automatically bills the appointments as I specify. This comes in handy because it takes billing and record-keeping off of my list of daily responsibilities and allows me to concentrate on attracting new clients and bringing in more money, which is where my attention needs to be anyway.
Access for Employees
Your employees are likely armed with an arsenal of electronic devices. Cloud-based pest control job scheduling software can be accessed from anywhere. My employees can login from home, get assignments and paperwork for the day, and head straight to the first appointment of the day without coming by the office. You can imagine the time and cost savings there.
Those same employees can access everything from a smartphone or tablet, as well. Smartphones are becoming the norm for many personal cell phone users, so I didn’t even have to buy a phone for my employees. I do pay a portion of my employees’ cell phone bills each month to make up for the data they’re using, but using this new system, they’re able to squeeze more appointments in, so I’m making far more than I’m spending.
If you’re dealing with manually handling all of your pest control service appointments, job scheduling software can help take the drudge of day to day work off your hands. This frees you up to focus on bringing in more customers for your growing business.
