Handling Product Recalls with Answering Services

Handling a product recall procedure is one of the most delicate, stressful experiences for a business to go through. They can also be incredibly time-consuming and expensive. As calls spike in the early process, you are forced to carry a much greater quantity of calls and require a considerably larger staff than otherwise required. Dealing with callers is often a much more sensitive affair than it would normally be, as almost all of them are irritated at best at the inconvenience and irate at worst. Worst of all, the way in which the process is handled can have irreparable effects on the reputation of your company, brand, and products. Luckily, San Diego businesses have an alternative to figuring out all of the complicated details with Ansafone's product recall service available.

While outsourcing the phone duties to a third-party call center service may seem precarious at first glance, answering services already have the personnel, technology, and training in place to handle both the volume and sensitivity of calls. With product recall hotlines often come much more specific instructions as company owners become more protective of their public perception. It is important to have representatives that are experienced in dealing with customers already so that they can keep the specifics of the campaign in mind. An answering service also has much more experience explaining projects to their own staff and can train a larger number of representatives in a shorter period of time.

Using an answering service for product recall will also eliminate difficult questions about how large a staff to hire and what kind of technology to use. Ansafone's Check Mate Telephone Answering Service already has their hardware and software in place for abnormally heavy phone answering and a virtually limitless staff at their disposal. The last thing your company needs in a situation like this is for callers to reach a busy signal when the calls begin to spike – using a San Diego answering service ensures that someone will always be there to answer. Your company can pay by the caller, so that the operation will naturally peak as people scramble to contact you and downscale as the recall dies down.

Depending on the size and severity of the recall, a number of other services could go a long way towards easing the process. Outbound product recall notifications are a standard way of anticipating customer anxiety and helping to make the process faster and easier. Check Mate will also contact your dealers and resellers if need be. California companies can set up their hotline, complete with toll-free 1-800 number, within hours. Preempting the recall is a well-proven strategy that can help control the situation before the effects of the media and their shock tactics come into play.

Devising and executing a product recall strategy immediately can go a long way towards maintaining the integrity and responsibility of your company. It's always difficult, however, to make a plan of action about something you have never done before. Ansafone's Check Mate answering service provides peace of mind that you are not going through the process alone.