High precision call routing via 800 numbers

The problem arises when the economic condition around the globe does not help generate greater number of sales. The fault lies with the ability to manage the incoming calls effectively. There are many organizations that have a random number to connect with the target market.

The problem is that most people cannot remember random numbers, and they generally loose the advertisements on which the companies advertise their numbers. This is a big issue that almost all businesses face, and this is the area where 800 numbers can help change that factor. These are the kind of numbers that can be easily remembered because they come in a specific sequencing that can be memorized easily. The corporations that switched to these numbers saw a drastic change in the number of leads up to 25 %. This is a huge difference just by changing the contact number; and they are also called “Vanity Numbers” which basically add to the over all corporate profile. Such memorable numbers become a part of the advertising profile, and helps boost the reliability factor of the company.

This service also allows call routing to desired call centers that have been hired to handle different areas of business. They can be routed according to a specific region or country where different aspects of operations are being run by the company. This is necessary because the incoming calls have to be dealt with a focused effort which is part of the intelligent routing system. Agents from remote locations in the same region as the clients can deal with them in a more personalized way.

Corporations can also use the call tracking facility to gather data on the clients that make a call to their business. Their location, marital status, family size and other information are collected to understand the buyer behavior. Their recorded calls also helps in understanding their mindset, and the things they wanted to have from the product or service. This system also helps in understand the callers that did not buy the product or service which helps the corporation make necessary changes to their work methodology. This system also helps consolidate data from different regions, and understand the changes of the whole environment. This is essential for the business because it gives them greater agility in the market place to sustain their enterprise.